Terms & Conditions

Appointments and Contacting

Please contact Ursula Capell-Helm on hello@ursulacapell.com

Appointments available over the phone, Skype, Facetime, Google Meet and in person in the Saffron Walden, Essex Area

Tel: 07734 509258

Out of hours

We do not offer out of hours care and response to emails will be responded to on a 9am-5pm basis Monday to Friday. We will endeavour to respond to emails within 48 hours, but may take up to 5 working days.

 

Fees and Payment 

Payment fees and terms will be agreed with you in advance.

 

Cancellations

It can sometimes be difficult to fill appointments which are cancelled at the last minute or if someone fails to turn up. To discourage this, our policy is to charge the full fee if the cancellation occurs within 48 hours (working day Monday to Friday 9-5pm) of the time of the consultation.  Alternatively it is possible to rearrange your appointment time at no extra cost if notice is given within 48 hours.

 

Confidentiality and data protection 

All client data is handled in accordance with the Data Protection Act 1988.

Clients have the right to access information held about them. To obtain this information, or if you have any concerns about data protection at the Clinic please contact us.

Chaperone Policy

Clients are welcome to bring a friend or relative with them to sessions should they wish.

Complaints Procedure

If you are unhappy with the services provided please email hello@ursulacapell.com