Privacy Policy


We protect your privacy and your rights under the Data Protection Act. This policy explains the information we hold about you, and who else may have access to it. The only personal information we will have is that voluntarily supplied by you.

Your personal information

Personal information will only ever be collected and stored by Ursula Capell-Helm, with your consent, for the following purposes:

  • To update and enhance the website and the services provided.
  • In such cases where we ask you for personal information we will inform you of how we intend to use the information and we will ask for your explicit consent.

Who else might see my personal information?

Ursula Capell-Helm will not share your personal information with any companies. We are not responsible for the content of the linked websites, and therefore we recommend that you check the privacy policy of those websites to which this website may link. We will share your information where required to do so by relevant legislation or court orders.

What are cookies?

This website deposits certain bits of information called “cookies” in a visitor’s computer. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a website’s computer and stored on your computer’s hard drive. We use cookies to tell us how and when pages in a website are visited and by how many people.  Cookie technology does not collect personal identifiable information; the information collected is in an aggregate, non-identifiable form. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers.  Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.)

What if this Privacy Policy changes?

Ursula Capell-Helm reserve the right to change this privacy policy from time to time. We may notify you of such changes, but it is your responsibility to check the policy each time you use the site.

Your Information – what you need to know

This privacy notice explains why we collect information about you, how the information may be used and how we keep it safe and confidential

Why we collect information (coaching only)

As a coaching professional we are legally required to maintain records about your coaching alliance and sessions. These records can be written and/or digital form and may include basic details about you, such as you name and address, but also more sensitive information. This information remains confidential except for an issue of illegality or child protection.

Details we collect about you

Details about you include for example, your name, address, email, contact details,  Notes/reports about your coaching session.

How we keep your information confidential and safe

We are committed to protecting your privacy and we have appropriate technical/organisational measures in place to protect your information and keep it safe.

We will only use information collected lawfully in accordance with the General Data Protection Regulation (GDPR) 2018, Data Protection Act 1998 and Common Law Duty of Confidentiality  We will only ever use or pass on information about you if others involved in your care have genuine need for it. We will not disclose your information to any third party without your permission to any third party without your permission unless there were exceptional circumstances (i.e. life or death situations), or where the law requires.

How we use your information

We primarily use your information to enable us to provide you with our services. However, we may also use information to inform you of events or services or to process payments.

Access to your information

You have a right under the General Data Protection Regulations to request access to view or to obtain copies of the information we hold about you. You need to request in writing and provide adequate information (full name, address, date of birth, and details of your request) so that we can verify your identity and locate your record. We would respond your request within 30 days.

Change of details

It is important that you inform us if any of your details such as your name, address or contact information have changed or if any of your details are incorrect in order for this to be amended. You have the responsibility to inform us of any changes so our records are accurate and up to date for you.

Email address

If you provide us with your email address, we may use it to contact you about the services we are supplying and also about billing and administrative matters. We may also email you a newsletter, any changes to our services, our opening hours and our practice.
We will never share your email with third parties. Please let us know if you do not wish to receive email correspondence from us.

Complaints and compliments

If you have concerns or are unhappy about any of our services, or to pass on compliments please contact or speak to us directly

Further information

For independent advice about data protection, privacy and data-sharing issues, you can contact:

The information Commissioners Office
Wycliffe House
Water Lane